Return & Refunds

What is Chitrani ’s Return and Refund Policy? How does it work?

We handle each and every order our self and the ease of shopping for customers on Chitrani is our top most priority. Our refund and return policy is also designed keeping the customers interest above all.

We have buyer’s protection policy to cover you in the event that you encounter a problem, we have your back.

If you do not receive your product or its damaged or defective when you receive it we guarantee to replace the product.

Post approval, we will process the refund within 3 business days and it will be credited to the original payment method within 7 business days

The order I received is damaged?

For defective or damaged items we offer replacement products.  You need to go to order page and click on raise a dispute button, on dispute form please fill in required information with clear pictures of damaged product. Once the issue is raised we will notify you of the approval or rejection of your replacement within 4 working days, if the replacement is approved, a new product will be sent in 1 to 2 working days. The exchanged or replaced product will be delivered within 15 business days

No return accepted, If you changed your mind.

 

My card has been expired or stolen; can you return the money to a new card?

The refund is processed automatically by the system after the order is finished. To protect your fund, the refund is only returned to your original card in 5 to 7 working days.

However if this happens, in exceptional case refund amount can be credit to alternate account details provided by you.